Fear not, this is completely normal behavior of Organic Virgin Coconut oil. OVCO becomes hard around 70°F and below because of its high-fat content which is very nourishing for your skin.
Tile showers, and enclosed bathtub/shower combos tend to be colder areas, which may cause the Moisturizing Exfoliator to become hard - in those cases simply use a spoon to scoop out the product.
I use and love this spoon to store in the shower with the Moisturizing Exfoliator, and for easy clean-up toss in your dishwasher.
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